Returns & Exchanges

🔄 Returns & Exchanges

At Magic wolf , we’re committed to ensuring your satisfaction and confidence in every purchase. Our returns and exchanges process is designed to be clear, supportive, and in line with our premium service promise.

⏳ 30‑Day Return & Exchange Window

• You may initiate a return or exchange within 30 days of delivery.

• To start the process, please contact our support team via email: support@magicwolf.shop or use our Contact Us page.

📸 Proof & Condition Requirements

• Please provide clear evidence such as photos or videos to support your return request—especially for quality or description-related issues.

• Items must be returned in their original condition, including packaging, tags, and any included accessories.

🧭 When You Can Request a Return

1. Incorrect or Damaged Item

   • Report damage, defects, or mis-shipment within 5 business days of delivery.

   • Provide visual proof for quick resolution.

2. Post-Delivery Issues

   • If a problem arises after use, reach out within 30 days of shipment with supporting evidence—our team will work to understand, verify, and assist.

3. No Longer Needed (Non-Defective Items)

   • Returns of non-defective goods are accepted within 30 days.

   • A restocking fee may apply to cover inspection and repackaging.

🚚 Return Shipping & Restocking

• If the return is due to a fault on our part (defect, damage, wrong item), return shipping is on us.

• For non-defective returns, the customer covers return shipping, and a restocking fee may be applied.

• Once we receive and inspect your return, we’ll proceed with refunding or sending a replacement, usually within 3–5 business days.

🔄 Exchanges & Reshipments

• If you're opting for an exchange, return your original item, and we’ll dispatch the replacement once it's received and checked.
  

🔍 Lost Shipments or Tracking Delays

• If return tracking is invalid or stalls for more than 10 business days, please notify us—we’ll investigate and share a solution.

• We’ll trace missing parcels, submit courier claims, and assist until resolved.

⏱️ Timeframes & Discretion

• Our team aims to finalize all return or exchange cases within 14 business days of being contacted.

• We retain discretion to approve or decline requests based on evidence, timing, and circumstances.

📨 How to Start a Return

1. Contact us via Email: support@magicwolf.shop or use the Contact Us page.

2. Share your order number and photos/videos of the issue.

3. We’ll provide next steps—whether it's a return label or a replacement shipment.